Orders will be processed as received via e-mail or fax.
Changes or cancellation must be made the same day the order is placed and are subject to approval
All additions made more than one hour later than original order will be shipped separately
No changes or cancellations are acceptable for next day orders or specialty items (custom sizes and items
that are not on the price list).
There is a one-time non-refundable $50.00 pattern charge for specialty chair covers, odd- shaped table
cloths or other items that require a special pattern.
Sizes for products are cut sizes. Finished product may be slightly smaller.
Patterns will not be matched on seamed cloths unless requested and will be at an additional charge.
All skirting must be ordered in pairs of the same size, fabric and color.
FOB Ixonia, Wi. Shipping & handling is not included.
White Linen Company is not responsible for late, lost or misdirected deliveries due to freight carrier errors.
If boxes are damaged Notify Carrier Immediately.
Prices and terms are subject to change without notice.
White Linen is not responsible for color variations due to dye lot differences
Reservations: You may reserve any rental linen by phone. All rentals must be prepaid or delivery with 30% down payment for reserved items.
Inspection: The lessee acknowledges that he/she will personally inspect all rental linens and find them in good condition and suitable for his/her needs. He/she also understands the proper use and agrees to inspect the rental linens prior to use and shall notify White Linen, LLC of any defects within 24 hours of receiving the linens.
Warranties: There are no warranties of merchantability of fitness, either express or implies: There is no warranty that rental linens are free of any defects.
Prohibited Uses: Use of rental linens in the following circumstance is prohibited and constitutes violation of this contract: Improper and unintended use or misuse, use by anyone other than lessee and use at any location other than the address provided by the lessee.
Time of Return: The lessee agrees to return the rental linens within one business day after the event and arrive at the White Linen showroom/warehouse one week after the event. The lessee agrees to pay additional rental fees for every week the rental linens are late. Lessee authorizes for the credit card provided by lessee to be charged for any late fees. Time is the essence of this contract. Any extension must be mutually agreed upon in writing.
Condition of Returned Rentals: Please return all chair covers and linens shaken free of all loose food, confetti, and etc. Washing linens is not necessary. ALL SASHES MUST BE UNTIED before put into the return boxes.
Return of Rental Items: Lessee shall return all rented linens to White Linen, LLC during regular business hours in the same condition as delivered to lessee, subject only to reasonable wear. Lessee shall be liable for all damages to or loss of the rented items. Lessee shall be responsible for all losses or damages to or loss of the rented items. Lessee shall be responsible for all losses or damage to rented items from time of delivery.
Damaged or Lost Items: The lessee agrees to pay for any damage to or loss of items, regardless of cause, except reasonable wear. Accrued rental charges cannot be applied against the purchase of cost of repair of damaged or lost items. Items damaged beyond repair will be paid for at its replacement cost when rented.
Types of Theft or Disappearance: The lessee authorized the lesser to bill credit card on file provided by lessee for damage or loss of items of rental order, at its replacement costs when rented. Theft of Items: The lessee agrees to pay for linens, at its replacement cost when rented.
Shipping Information: Packages shipped in the continental 48 states are shipped via FedEx unless time dictates otherwise or specifically requested by lessee. Packages to Alaska or Hawaii will be sent via UPS 2nd Day Air. White Linen will attempt to schedule items to arrive two-three business days prior to the event. We work closely with the customer and all time schedules.
Cancellations: Deposits are non-refundable. Order canceled within 30 days prior to shipping are subject to a 50% cancellation fee. Items cannot be cancelled once they have left the White Linen, LLC location.
Finalization of Order: Final counts and final payment is due two weeks prior to your delivery date. You may change your count up or down from your original order. The final payment will automatically be charged to your credit card unless we hear otherwise from lessee. It is the lessee’s responsibility to notify White Linen, LLC of any changes to original order including address change, shipping information, phone number and final count on rental items. Signature on return copy of this contract signifies agreement of the above contract’s terms and conditions.
Terms of Payment
Prepaid orders must be in certified funds or a money order.
Discover, Visa & MasterCard are accepted
A company check will be accepted only if approved credit information is on file.
Returned check(s) will be assessed the check amount plus $30.00 returned
Check fee and will be billed to the credit card on file.
Purchase Return Policy
No returns will be accepted on specialty items (custom sizes or items that are not on a price list).
50% restocked fee for return on unused items listed on our price list all claims must be made
within ten days of receipt of order.
No returns accepted without a merchandise return number, which must be issued by white linen
Customer is responsible for return shipping.
Credits are issued when incorrect merchandise is returned and inspected